Warranty and Returns.
Herbal Incense, Chemical Research Powders, Incense Oils and e-liquids.
*We accept returns & will refund in full for any reason, provided product is returned as new, unused & unopened.
*Checks will be made, especially with smoking paraphernalia.
*All returns must reach us within 14 days from the date you received them.
*We will not refund return postage.
*We will reverse payment direct to your bank account used to purchase the goods within 3 days of reciept.
Buy with confidence, Buy with Ashmode Ltd (Powerpoint)!!.
Powerpoint Electronic Cigarette Warranty
28 Day Warranty Cover
The Powerpoint 28 day Limited Warranty strictly covers the original purchaser only under the following terms: USB charger, wall adaptor, car charger and batteries are warranted for a period of 28 days and may be repaired or replaced at our discretion, a maximum of 1 (one) time only.
Batteries are consumable and as such are warranted for 28 days from the date of purchase. Batteries are manufactured to the highest
standard, but may fail or degrade over a period of time, especially if used incorrectly. The expected lifespan of an electronic cigarette battery is around 2-3 months or a maximum of 150 charge cycles, depending on usage. Replacement batteries may be purchased from the Powerpoint online store.
Refilling cartomizers with any substance may damage the automatic battery and will invalidate your warranty.
Cartomizers (Refills) are consumable products not covered under warranty due to the consumable nature of the product, and for health and hygiene purposes.
The Warranty excludes defects arising from accidental damage, misuse, inadequate maintenance, improper charging or use of alternative charging adaptors, or unauthorized modifications including the use of e-liquid substances.
Always read and follow the instructions provided. Do not return a product to the sales merchant you have purchased your powerpoint products from without first contacting us. Please use the Contact us form on our website providing us with your order number and a brief description of your fault.
Herbal Incense, Chemical Research Powders and Incense Oils are for research use only and come with no warranty, however these can be returned providing they are unopened,unused, undamaged and still in there original packaging where a full refund excluding return postage will be given via your original payment method.
Customer Services will troubleshoot your issue and e-mail you with instructions on how to fix the problem or provide you with information on how to return the product for testing.
All returned products are subject to testing prior to sending any replacement. Please allow 14 days for a replacement to be issued.
Powerpoint will repair or replace (with a new or reconditioned part) components that are faulty at our discretion.
Please ensure that all returns are adequately labelled and packaged as we cannot return items lost in the post or damaged due to insufficient packaging.
You must be eighteen (18) years of age, to purchase ANY OF our products. POWERPOINT reserves the right to cancel any transaction where it reasonably believes the purchaser is EITHER NOT OF THE REQUIRED LEGAL AGE OR purchasing
products on behalf of a minor.
Powerpoint actively encourages people not to take up a nicotine habit. If you are not already a smoker then please do not buy our products